Privacy Policy for Snap The Arrow Limited

Effective Date: 15 September 2025

Snap The Arrow Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share personal data when you visit snapthearrow.com or interact with us through our services. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and related data protection laws.

1. Data Controller

Snap The Arrow Limited
41/1 Bellevue Road, Edinburgh, Scotland, EH7 4DL
Email: snapthearrow@gmail.com

We are the data controller for your personal data. We do not have a Data Protection Officer (DPO), but you can contact us at the email above for any privacy-related queries.

2. Personal Data We Collect

We may collect the following personal data:

  • Name

  • Email address

  • IP address

  • Device/browser information

  • Location data

We collect this data through:

  • Forms on our website (e.g., enquiries)

  • Cookies and analytics tools

  • Newsletter signup forms

3. Purpose of Processing and Legal Basis

  1. Forms (enquiries) >> Respond to service inquiries and potential contracts >> Legitimate interest

  2. Cookies & Analytics >> Improve website functionality and performance >> Consent

  3. Newsletter signup >> Send newsletters and marketing communications >> Consent

We rely on legitimate interest for responding to enquiries, as this is necessary to conduct pre-contractual communications with potential customers.

4. Sharing Personal Data

We may share your personal data with third-party service providers to support our services:

  • Google Analytics (website analytics)

  • Google Ads & Facebook Pixel (advertising/retargeting)

Some of these providers may process data outside the UK/EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data.

We do not sell your personal data to third parties.

5. Retention of Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

  • Enquiry forms: 6 years, as part of contract history

  • Newsletter subscriptions & cookies: Until consent is withdrawn

6. Your Rights

Under UK GDPR, you have the following rights:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict processing of your data

  • Data portability (receive your data in a structured, machine-readable format)

  • Object to processing based on legitimate interests or marketing purposes

  • Withdraw consent at any time (e.g., unsubscribe links, cookie banner settings)

To exercise your rights, contact us at snapthearrow@gmail.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve our site and provide advertising services. These include:

  • Essential site functionality cookies

  • Google Analytics (analytics cookies)

  • Google Ads & Facebook Pixel (advertising/retargeting)

  • Social media integrations

We provide a cookie consent banner to allow you to manage your preferences.

8. Security of Personal Data

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/HTTPS encryption to secure data in transit

  • Staff training on data protection

  • Access controls to limit who can access personal data

9. Complaints

If you have concerns about our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk

  • Helpline: 0303 123 1113

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to check this page regularly. The effective date at the top indicates the last update.